Facility Reviews Summary

Great customer service and always friendly. Note promo’s are dependent on demand/space. Definitely my go to spot. Thanks Martha.

I write reviews all the time on places and give accurate information on Everything. This place has very bad staff that do not care about there customers. They also have very bad rodent problem I left for a month to come back and find a dead rat at the door of my storage with maggots and no one cleaned it. They overcharge and give very bad advice on storage units and when you take it to the manager he can care less.

The experience while we had a unit was fine, except there was a rat somewhere in the unit that left fecal matter all over my boxes. The problem came when we closed our account (by the due date). One of the ladies checked us out, we opted for an email receipt, and we left. Then we were charged again. Checked email, never got a receipt. When we called about it, we had to identify who helped us by name, because evidently they can't go back and find out which two women were working that Sunday night and which one closed our account for us? I don't know what's going on behind the scenes but now I am convinced this business is shady and unprofessional.

This place seems to never close! Someone has always been in the office no matter what day of the week. Do you know how hard it is to storm out of a bad situation without being able to take your stuff with you cause no storage is open. Me and my pride were able to come in on a Sunday AFTER the sun already went down ! Phew thank you

I love the staff here, but I do miss Briana , she was one of sweetest, and most helpful. The new Breeana is sweet too and very helpful when I come in her smile just lights up the office, I’m glad that I had the opportunity to come to an office that had these two girls in it.

I rented a unit a few months ago with Orlando. I was in a hurry and he git me in and out quickly and stayed past closing just to help me. Today i came to close my unit and forgot my key. Cynthia was outstanding and helped me get into my unit. Her last name is quite appropriate because she acted like a "friend " and went above and beyond to help me. Cynthia even printed out a thrift store for me to take my unwanted items! I even received a bit of help from MJ the porter. What outstanding customer service! I recommend this place for everyone!

I LOOKED ALL AROUND LANCASTER'S WEST SIDE FOR A STORAGE PLACE THAT HAD IT ALL AND THIS WAS THE PERFECT PLACE.BESIDES THAT THE 2 WOMEN ( CYNTHIA & BRIANA ) WERE BOTH COURTEOUS AND VERY HELPFUL,BY EXPLAINING EVERYTHING TO ME IN DETAIL . WOULD RECOMMEND THIS LOCATION TO ANYONE. OR OVERALL I WOULD RATE IT A 9 OUT OF 10

Nice,clean and secure storage unit.Friendly, nice,and helpful staff team..great prices...😀😀😀

PurelyStorage has been a very good experience for me. I have been using the facility now for 2 years. Every time I need to visit, I feel safe and the upkeep is always clean. There have been times I am there for a while to rearrange my items and never feel unsafe. The Manager and front staff are always accommodating and polite. Not only to me but I observe with other customers. They surely do have patience. I am Thankful for PurelyStorage!!

This place charged me for a week while they had a lock on the storage and I couldn't access it so how can they charge me

The place is well kept and clean, the ladies that run the office are very friendly and helpful, they have very good prices and they DON'T nickel and dime you to death like all the other places do, if I ever need storage again they have my business.

Ahi son bien chingones