Lack of accountability for staff
A former customer
November 14, 2019
The experience while we had a unit was fine, except there was a rat somewhere in the unit that left fecal matter all over my boxes. The problem came when we closed our account (by the due date). One of the ladies checked us out, we opted for an email receipt, and we left. Then we were charged again. Checked email, never got a receipt. When we called about it, we had to identify who helped us by name, because evidently they can't go back and find out which two women were working that Sunday night and which one closed our account for us?
I don't know what's going on behind the scenes but now I am convinced this business is shady and unprofessional.